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Jubeat Arcade Monitor Resolution issue

Question from Randy: Hello there. I hope you are well. I have a Jubeat machine from Japan. I absolutely love it! It was playing great for several months, but now the monitor appears to be coming up at an incorrect resolution. This causes the touch button overlay to be in the incorrect positions. I know it’s a long shot, but thought maybe you might know how to fix it or point us in the direction of a rhythm game based group who may have familiarity? Greatly appreciate your help! Randy

2 answers

Jonathan Leung Jonathan Leung Staff October 12, 2022

Response from Jonathan: Randy,
Wow, we haven’t seen many Jubeat arcade games around. Definitely a game that’s hard to come by. Unfortunately we are not very familiar with this game. With that said, there should be a way to change the resolution in the software. I know one version of this game runs Windows 7 Embedded but I’m not sure if your version does or not. If it does, you should be able to change the resolution either by accessing/changing the settings in the registry or by booting explorer and changing the settings via the control panel. If your version does not run Windows 7 Embedded, then it’s probably a Linux based system that would need a command set up at startup in order to change the resolution settings. It’s probably going to take a lot of trial and error with this software but it should be fixable.
While I know a good deal about PCs in general, these custom PCs are set up a bit differently. I wish I could give you more information but that’s really all I’ve got at this point. If you could get back to me with the Bemani PC version or the OS that it’s running, I may be able to give you a bit of additional help but, like you said, it’s a long shot at best.
Hope that helps. Thank you for your question and good luck with your repair.

Jonathan Leung Jonathan Leung Staff October 12, 2022

Response from Randy: Hey there, actually found someone who said this is a fairly common problem on these machines and suggested replacing the VGA cable that is the default with a DVI cable. Amazingly enough, it worked! Just in case it ever comes up, you can pass that information along to them and help others out. 🙂


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